Frequently Asked Questions

Q. Please tell me about the shipping fee.
A. For standard shipping within Japan, Uniform nationwide: 185 yen (free shipping for purchases over 5,000 yen), will be shipped by click post (with tracking, delivery to mailbox). Please note that time cannot be specified.
For overseas, we usually ship by international mail e-packet/EMS. Shipping costs vary by country/region.
For more information Please check the delivery method and shipping fee .

Q. It is damaged. Can you repair it?
A.We accept damage repairs and alterations. For details, please check the repair/replacement fittings .

Q. Can you gift wrap?
A. At cuff-if, all of our products are packed in special boxes and packages, so you can use them as they are or as gifts.
again, A gift wrapping kit is available for a fee. For details, please check the gift wrapping kit .

Q. I have a metal allergy. Is it possible to exchange metal fittings?
A. Basically, the metal fittings for earrings are made of surgical stainless steel (medical stainless steel), which is less likely to cause allergies, and the metal fittings for earrings are brass with nickel-free 18-karat gold plating / rhodium coating, made in Japan. If you are still concerned about allergies, it may be possible to change the metal fittings depending on the product. Please feel free to contact us with the desired product name and material.

Q. Can I return/refund the purchased product?
A. We do not accept returns due to customer convenience due to hygiene reasons. Returns and exchanges due to initial defects or product defects will be handled after confirming the purchase history and the defective part.
Q. Please tell me the payment method
A. Various credit cards, Paypal, Apple Pay, Google Pay, convenience store transfer, PayPay (smartphone payment), and bank transfer are available. How to purchase with a credit card is answered in the next question.
Convenience store transfer

Payments can be made at FamilyMart, Lawson, Ministop, and Daily Yamazaki.

After completing the order, move to Convenience Store Payment-KOMOJU for safe payment. Please follow the instructions on the payment screen.
*Please pay within 3 days from the date of purchase. The product will be delivered after payment is confirmed.
※The transfer fee will be borne by the customer.

Smartphone payment (Paypay, LINE pay)

When accessing the online shop with a smartphone

① By selecting a payment method on a smartphone that has the corresponding payment app installed, the payment procedure screen will be displayed automatically.

* Payment screen (reference)

If you are accessing the online shop from a PC

① After selecting the payment method, a QR code will be displayed.

② By reading the QR code with a smartphone that has the corresponding payment app installed, the payment procedure screen will be displayed.

* Payment screen (reference)

Bank transfer
It will be a transfer to the outsourcing company " KOMOJU Co., Ltd."

After completing the order, move to Convenience Store Payment-KOMOJU for safe payment. Please follow the instructions on the payment screen.

Transfer bank: Sumitomo Mitsui Banking Corporation Hinagiku Branch (normal)
Payee name: KOMOJU Co., Ltd.
*Please check the account number on the payment information screen.
*Please pay within 7 days from the date of purchase. The product will be delivered after the payment is confirmed to the designated account. Even if the transfer procedure is completed, if the payment is not made to the designated account due to the closure of the financial institution, etc., it will be confirmed on the next business day. note that.

*The transfer fee will be borne by the customer.

Q. Can I purchase with a credit card? Please tell me how to purchase.
A. You can purchase with the following major credit cards.

(For Japan) How to purchase with a credit card

The overall flow is "Enter delivery address" → "Select delivery method" → "Enter payment method".
Please enter your shipping address and shipping method first, and then select a credit card in "Enter payment method", so please do not make a mistake.

1. Proceed to purchase from cart
Credit card payment procedure 1
2. Enter the "contact information" and "delivery address" in the red frame, and click "Continue to shipping method selection" at the bottom right.
Credit card payment procedure 2
3. Confirm the delivery address, etc. in the red frame and click "Proceed to payment" at the bottom right.
Credit card payment procedure 3
4. Enter and confirm the "payment" and "billing address" in the red frame, and click "pay now" at the bottom right.
Credit card payment procedure 4