FAQ
About shipping
Q. Could you tell me about shipping fees?
For details Please see Shipping Methods and Rates.
About repairs
Q. My item was damaged. Can it be repaired?
A. We accept repairs and adjustments for damaged items. For details, please see Aftercare / Repairs / Maintenance / Lost Items.
About the products
Q.Can you gift-wrap items?
A. At cuff-if, all products are packaged in boxes or other packaging, so they can be sent as gifts as they are. Also,We offer a gift-wrapping kit for an additional fee. For details, please see the gift-wrapping kit.
Q. I have a metal allergy. Can the hardware be changed?
A. In principle, earring hardware is made of allergy-resistant surgical stainless steel (medical-grade stainless steel), while clip-on earring hardware is made in Japan from brass with a nickel-free 18-karat gold-plated or rhodium-plated coating.
If you are still concerned about allergies, the hardware may be changeable depending on the product. Please feel free to contact us, specifying the product name and desired material.
Q. Will sold-out items be restocked?
A. Some items can be remade; please contact us through the contact form. However, items marked “one-of-a-kind” on the product page cannot be restocked.
Q. Do you have a physical store?
A. We do not have a physical store. We sell only through our online shop, Pinkoi, and pop-up events.
About returns
Q. Can I return or get a refund for a purchased product?
A. It may be possible depending on the circumstances. For details, please see the refund policy.
About payment
Q. What payment methods are available?
A. Credit cards (VISA, AMEX, Mastercard), PayPal, Apple Pay, Google Pay, convenience store payment (Japan only), PayPay (mobile payment), and bank transfer(Japan only) is available.
Convenience store payment (Japan only)
You can make payments at FamilyMart, Lawson, Ministop, and Daily Yamazaki stores in Japan.
After completing your order, you will be redirected to “Convenience Store Payment - KOMOJU” for secure payment. Please enter the required information according to the payment instructions screen.
※Please pay within 3 days of purchase. Your order will be shipped after payment has been confirmed. ※The customer is responsible for the bank transfer fee.
Mobile payment (PayPay, LINE Pay)
When accessing the online shop from a smartphone
① The payment procedure screen will automatically appear when you select your payment method on a smartphone with the applicable payment app installed. 
※Payment screen (reference) When accessing the online shop from a PC
※Payment screen (reference): Bank transfer
Outsourced service provider “The transfer will be made to KOMOJU Co., Ltd.
After completing your order, you will be redirected to KOMOJU for secure payment. Please enter the required information according to the payment instructions screen.
Receiving bank: Sumitomo Mitsui Banking Corporation, Hinagiku Branch (ordinary account)※Please pay within 7 days of purchase.
Your order will be shipped after payment to the designated account has been confirmed. Even after completing the bank transfer, if the payment is not credited to the designated account due to a financial institution holiday or other reasons, it will be confirmed on the next business day. Thank you for your understanding.
※The customer is responsible for the bank transfer fee.
Other
Q. Can you issue a receipt?
A. Yes, we issue receipts in PDF format for customers who require one.
Please provide your order number and addressee via the contact form or by email.