FAQ
About shipping
Q. Can you tell me about shipping costs?
For details Please see Shipping Methods and Rates.
About repairs
Q. The item was damaged. Can it be repaired?
A. We offer repairs and alterations for damaged items. For details, please see Aftercare / Repairs / Maintenance / Lost Items.
About the products
Q.Can you provide gift wrapping?
A. At cuff-if, all products are packaged in boxes or other packaging, so they can be sent as gifts as they are. Also,A gift wrapping kit is available for purchase. For details, please see the gift wrapping kit.
Q. I have a metal allergy. Can the hardware be replaced?
A. In principle, the earring hardware is made of hypoallergenic surgical stainless steel (medical-grade stainless steel), while the clip-on earring hardware is made in Japan from brass with nickel-free 18-karat gold plating or rhodium plating.
If you are still concerned about allergies, the hardware may be changeable for some products. Please feel free to contact us, specifying the product name and desired material.
Q. Will sold-out items be restocked?
A. Some items can be remade; please contact us through the contact form. However, items marked "one-of-a-kind" on the product page cannot be restocked.
Q. Do you have a physical store?
A. We do not have a physical store. Sales are available only through our online shop, Pinkoi, and pop-up events.
About returns
Q. Can I return or receive a refund for a purchased product?
A. This may be possible depending on the circumstances. For details, please see the refund policy.
About payment
Q. What payment methods are available?
A. Credit cards (VISA, AMEX, Mastercard), PayPal, Apple Pay, Google Pay, convenience store payment (Japan only), PayPay (mobile payment), bank transfer(Japan only) is available.
Convenience store payment (Japan only)
You can make the payment at FamilyMart, Lawson, Ministop, or Daily Yamazaki stores in Japan.
After completing your order, you will be redirected to "Convenience Store Payment - KOMOJU" for secure payment. Please enter the required information according to the payment instructions screen.
Mobile payment (PayPay, LINE Pay)
When accessing the online shop on a smartphone
① The payment procedure screen will automatically appear when you select the payment method on a smartphone that has the applicable payment app installed. 
*Payment screen (reference) When accessing the online shop on a PC
*Payment screen (reference) Bank transferOutsourced service provider, "The transfer will be made to KOMOJU Co., Ltd. After completing your order, you will be redirected to KOMOJU for secure payment. Please enter the required information according to the payment instructions screen. Bank: Sumitomo Mitsui Banking Corporation, Hinagiku Branch (ordinary account)*Please make your payment within 7 days of purchase.
Your order will be shipped after we confirm payment to the designated account. Even if you have completed the bank transfer, if the payment has not reached the designated account due to a financial institution holiday or other circumstances, confirmation will be made on the next business day. Thank you for your understanding.
*Customers are responsible for bank transfer fees.
Other
Q. Can you issue a receipt?
A. Yes, we issue receipts in PDF format for customers who need one.
Please provide your order number and the recipient's name via the contact form or email.