Aftercare (repair / maintenance, etc.)
If you wish to request damage repair or alterations, please check the details below and contact us via the contact form.
Repair requests within two weeks of purchase
We pay close attention to the strength of our products, but in the unlikely event that there is damage within the normal usage range shortly after purchase (within two weeks), we will accept repairs free of charge.
Repair requests after that
The customer will be responsible for the actual cost and round-trip shipping fees.
※In particular, if the degree of damage is significant (such as damage that seems irreparable, loss of parts that are difficult to secure again like natural stones or vintage parts), we may not be able to provide the above repair services. Thank you for your understanding.
Repair Reference Examples
・Damage to the main body of earrings/piercings / Replacement of earring fittings / Change from earrings to piercings▷¥1,100~
(Prices vary depending on the design.)
・Reproduction of lost one side▷60% of the product price (market price at the time of request)
(For requests via the online shop. The amount may differ for POP UP or store sales.)
(If only the top is lost and the charm is still in hand, the price will decrease if parts can be reused.)
・Loss of charm parts▷¥880〜
・Damage to charm parts▷¥880〜
・Partial damage to necklace or bracelet chains / Parts replacement▷¥1,100~
・Cleaning of metal dirt or rust▷¥880〜
・Re-coating of 24K gold or rhodium▷¥2,200〜
・Polishing of silver925 products▷¥1,100〜
・Polishing of products▷¥880〜
・Tightening of earring fittings▷¥550
There may be cases where we decline due to the uniqueness of the item or the inability to re-secure parts. Thank you for your understanding.
About accepting repairs
1. Please contact us via the contact form, the email address on the notice included with the product, or Instagram DM, clearly stating the condition of the damaged item or images of it.
2. We will inform you of the estimated cost.
3. In the case of repairs, please send the damaged product (including any separated parts) to the specified address.
4. We will contact you again after starting and completing the repair.
5. Please pay the repair fee via the online shop. We will ship the repaired item after payment is completed.
Request
We are grateful for the connection we have made. We hope you will cherish it for a long time. If you have any concerns other than damage, please consult with us first.
We hope to provide better suggestions.
Also, we do not handle products that were not purchased at cuff-if.